Integration Spotlight: OpsGenie

At StatusCake we’ve got a great range of integrations for alerting, today we want to take you through some of the advantages of using OpsGenie which differs from some of our other integrations in that it has several extra layers of setup beyond what can be configured in the StatusCake app.

On Call Scheduling

With the StatusCake-OpsGenie integration, it’s easy to set up your different teams or individual staff under their own on call schedules. These can be set up on daily, weekly, or custom rotations, and this allows for advanced scheduling scenarios like after hours, weekdays and weekends, or even teams based in different geographical locations. There’s also a handy tool called “Schedule Previewer” which allows you to instantly get an overview of your set up in this regard.

Detailed Alert Tracking

For every alert sent from StatusCake through OpsGenie, you will be able to view detailed tracking information. Within the OpsGenie activity log, you can see when the alert was created and sent, who was notified, the time at which the alert was picked up by the recipients, and any logged action that has been taken.

Escalations

As well as notifying multiple users at the same time, StatusCake alerts through OpsGenie can have escalation policies applied to them. This means that if the first team or individual to receive the alert does not pick it up for a set time frame the notification can then be forwarded on to another team, you can set this up to alert different staff/teams in order until the problem is resolved.

Alert Actions

With the OpsGenie app installed on a mobile device, it’s possible for staff to take appropriate actions in response to alerts that they receive. A set of default actions such as closing the alert and adding a note are available from the app from the get-go, and custom actions can also be added to suit your team’s needs.

Alert parsing and type-change

Another great function available through the StatusCake-OpsGenie integration is the ability to parse incoming alerts from StatusCake, this means not just that they can always go to the right person with the right information, but also that you can choose to convert the type of alert that’s sent. When a StatusCake alert hits your OpsGenie dashboard it can then be automatically converted to an alert in Email, SMS, Mobile Push, or Phone Call format.

Getting Started with this integration

If you already use OpsGenie, or if you were considering giving it a try you can view the set up guide here – if you have any questions just get in touch with our friendly support team who will be happy to help!