Integration Spotlight: PagerDuty

Our integration with PagerDuty.

We’ll go through some of the benefits of using this product in conjunction with StatusCake and overview the functionalities that are unique to this integration.

PagerDuty’s digital operations management platform empowers teams to proactively mitigate customer-impacting issues by automatically managing, categorizing, and assigning the incoming alerts from the StatusCake monitoring service. What’s more PagerDuty allows you to get in control of on-call responsibilities by easily configuring custom on-call schedules, rotations, and escalations.

PagerDuty can also add new notification possibilities

As well as intelligently assigning the right alerts to the right team members. An alert sent from StatusCake can then be converted into a phone call to the relevant person – meaning generally that more urgent issues are picked up faster.

By default, a new incident created in PagerDuty will become resolved at the point of StatusCake sending through the recovery alert. So most of the incident management will be automated for short downtimes and smaller issues, for anything more serious there are options within PagerDuty for escalation – and this will be intelligently directed to the correct on-call team. This is great for if you don’t want the entire team woken up for an issue that can be resolved by a particular member.

This integrations’ usefulness does not expire at the point of getting the alert either! PagerDuty incorporates a wealth of over 200 integrations which can be used to go further with the data sent in by StatusCake, whether it be tallying the incidents on a dashboard or generating a graph to show the results over time.

Once all is said and done and it’s time for a post-mortem following an incident, PagerDuty also has you fully covered as it supports and has in depth tools for incident classification, response automation, business-wide orchestration, and postmortem learning.